Kings View Chamber’s Complaints Policy

Kings View Chamber’s Complaints Policy

Introduction

1. We are required to draw your attention to Chamber’s Complaints Policy. This document tells you how you can make a complaint if you are unhappy with any of the services we provide.
2. Our mission is to provide you with a good service at all times however if you do want to make a complaint the please do so in writing as soon as possible.
3. Complaints must be made within 3 years of the act or omission you want to complain about. In the first instance you should make your complaint to chambers complaints officer at Kings View Chambers.
Please take note that the Legal Ombudsman, the independent and impartial scheme set up to resolves legal disputes will only allow you to complain within a 6 month timeframe of you receiving chamber’s final response.

Complaints Procedure

Step 1

4. Please send your complaint in writing to:
Complaints Officer Kings View Chambers
294 Gray’s Inn Road
London
WCIX 8DX
Please inform us of the following:

• Your name, address and telephone number
• The name of the member of chambers you are complaining about
• Details of your complaint
• What action you are asking for

Step 2

5. We will endeavour to acknowledge your complaint within 3 working days. The complaints officer may get in touch with you for further detail and will pass on the information to the complaints manager

Step 3

6. The complaints manager will write to you within 21 days detailing the nature and scope of the investigation. His / Her conclusion regarding the complaint raised and if appropriate any proposals for resolution of the complaint

Step 4

7. If you are unhappy with the outcome of the investigation you may take up your complaint with the Legal Ombudsman. The Legal Ombudsman may not deal with your complaint until has been considered by Chambers.
8. Please note there is a 6 month time limit from the date you receive chambers final response to your complaint. The address is detailed below: The Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ

Confidentiality

9. Please be aware that all conversations and documents pertaining to the complaint will be treated in the strictest confidence and disclosed only to the Heads of Chambers and anyone involved in the complaint or the investigation. The Bar Standards Board is entitled to inspect complaints documentation as part of its monitoring function.